The order status is updated automatically in My Account >> My Orders section on the website.
You can log in to your account to check the status of your order anytime or you can email us at info@kitchenore.com
if you have any specific queries regarding your order.

Visit our website kitchenore.com & click on the product you want to buy. On the Product Details
Page, enter your area pin code in the Check Pincode Availability field & click on Check.
You will get a message on the screen if your area Pincode is serviceable or not.

For any order related queries, to return your order – Please email us at info@kitchenore.com.

You can cancel the order only if the product has not been shipped yet. For any order related queries,
to cancel or to modify your order – Please email us at info@kitchenore.com.

Shipping is free on orders above 499 & Rs. 50 for orders below 499.

No. We currently only deliver orders within India.

Only manufacturing defects, shipping damages, and receipt of the incorrect product qualify for a
return. In most cases, returns are completed in a 7 days. Please write to us on info@kitchenore.com.

The delivery period would be between 3 and 8 working days following shipping for all regions served
by reputable couriers (business days exclude Sundays and other holidays).

Before returning to our warehouse, our delivery partners will make three attempts to deliver the
goods. Your mobile number should be included in the delivery address since it will speed up delivery.

Please check your email and SMS for any notifications from our end regarding delivery times. If there
is a delay in the delivery of your order, we usually notify you. If in case you can't find any notification
from us and the promised time is over, please write to us info@kitchenore.com and we will provide you with a solution.

No we do not provide COD option.

Your card information is saved in a Card Vault with RazorPay, one of the leading PCI DSS
(Payment Card Industry Data Security Standards) compliant payment service providers in India.
They use world-class encryption technology to securely share information between KitchenOre and RazorPay.

You will receive a confirmation that your payment has been processed successfully after checking out
throughout the payment process. Along with an SMS to your registered mobile number and an email
to your registered email address, you will also receive confirmation of the order.

Transactions that fail are typically rolled back in 7 business days. We regretfully won't be able to
speed up this process because the amount of time required varies from bank to bank. Please contact
your bank for additional information. Within 2 business days of receiving your request, we will start
the refund process if the transaction is completed and the funds have been credited to our account.